A customer is a person or an organisation who purchases a Crows Plus brand product for his personal use or organisation. The 'use' of the product is defined on the Crows Plus product page of the website.
“Defect” means any fault, imperfection or shortcoming in the quality, quantity, potency, purity or standard which is required to be maintained by or under any law for time being in force or under any contract, express or implied, or as is claimed by the trader in any manner whatsoever concerning any goods.
For reporting any complaints/adverse events, Mail your complaint to customercare@crowsplus.com with the following details.
Note: If you have a medical emergency or if you need specific medical attention, we strongly advise you to please contact your primary healthcare provider.
- Your Name and complete address.
- Name of the Product and Batch Number,
- Date of purchase of goods.
- Amount paid for the above product.
- Details of complaint, whether it is against Unfair Trade Practice/supply of defective goods/deficiency in service provided / collection of excess price, should explicitly be mentioned in the complaint petition.
- Scanned copies of Bills/receipts and copies of connected correspondence, if any.
Note: If you have a medical emergency or if you need specific medical attention, we strongly advise you to please contact your primary healthcare provider.
You will receive periodic emails from the customer care department of Crows+ (customercare@crowsplus.com) as to the status of your complaint.
If you believe the response you received from our customer care department was insufficient or you are not satisfied with how your concerns have been resolved, you may send rebuttal information to the Customer care department by replying to the email that you were sent by the customer care department. The Customer care team will review your information and determine if it is sufficient to send to the concerned department triggering a new obligation to respond.
Replacement of the defective product, If it is not possible at our end, then refund of the price paid.
While we take utmost care to ensure that we provide a quality product to our customer, courteously and to a high standard, we understand that complaints may occur. A complaint, however it is made, will be investigated, resolved, and used as a means to improve our standards of service.
We have an organised complaint management process system and the process is conducive to achieving two goals:
Customer satisfaction: Complaint management is supposed to reduce customer dissatisfaction and ideally even strengthen customer loyalty.
Quality assurance: Through complaint management, customer feedback reaches the right departments and contributes to the improvement of the product or service.
Our primary goal is to surpass your expectations in every interaction. Instead of reacting defensively, we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction. We provide honest responses and do not make promises we cannot keep. We conduct ourselves with integrity. We will deliberate carefully before making commitments or promises because we understand nothing annoys customers more than a broken one. Issues that are unable to be resolved immediately will be escalated to a manager for timely resolution.